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Returns, Exchanges, and Refunds

How do I cancel an order?

Please contact our Customer Support team (Monday to Friday between 9 AM and 5 PM EST) at [email protected] or 1-800-844-1827 - option 1. If you wish to cancel, please contact us before your item is shipped. Return & Refund Policy. The Force USA Canada

What is your return policy?

The Force USA Canada return policy only applies to in-home items that are regularly stocked. It does not apply to items that are custom ordered and does not apply to products purchased for commercial spaces. The 30 day period for the return policy st

How long does it take to process a refund?

We will process your refund within one business day of receiving your request. If the refund does not show up by the end of 7-business days, please contact us immediately.

What is the return process?

If you wish to return an item, please submit a return request using the instructions below:. Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return. 1. Log in to your account:. 1. In

How do I cancel a pre order?

To cancel a pre-order please contact our Customer Support team (Monday to Friday between 9 AM and 5 PM EST) at [email protected] or 1-800-844-1824 - option 1. If you wish to cancel, please contact us before your item is shipped.

How long does it take to receive a refund on my statement?

It can take up 7 business-days for a refund to show up on your credit statement. If you do not see the refund after this time period please let us know immediately.

How do I return an order after I receive it?

Our policy ensures a fair and consistent approach for all our customers. It covers returns, exchanges, and cancellations for various items, including regularly stocked in-home items, wearables, and financed orders. Return Eligibility. Return Period.