If any item is damaged or defective, please provide your order number, a detailed description of the issue and photos of the state the item was received in. This would include:. Our Team will contact you within 2 business days, once we've had a chanc

If any item is damaged or defective, please provide your order number, a detailed description of the issue and photos of the state the item was received in. This would include:<ul><li>Packaging it arrived in or was presented in.&#xA0;</li><li>Any evidence of damage before and after open the package.</li><li>Any area of concern on the item itself.</li><li>Product make, model and serial number.&#xA0;</li></ul>Our Team will contact you within 2 business days, once we&apos;ve had a chance to review your request and will provide direction for resolution.&#xA0;Please ensure to keep all packaging the item was received in.

I have a quality issue with my product. Can you help?

If your past order from us requires parts or servicing, we can definitely assist you. Send us an email at info@forceusa.ca with photos of any issue or parts needed.

If your past order from us requires parts or servicing, we can definitely assist you.Send us an email at <a href="mailto:info@forceusa.ca">info@forceusa.ca</a> <a data-fr-linked="true" href="mailto:info@forceusa.ca"></a>with photos of any issue or parts needed.

How do I get new parts and service for my product?

Force USA Canada

Warranty and Service

First Responder Discount

Do you offer commercial sales?

How do I change/cancel my order?

About Us

Hours

Price Matching Policy

General

How do I cancel an order?

What is your return policy?

How long does it take to process a refund?

What is the return process?

How do I cancel a pre order?

How long does it take to receive a refund on my statement?

How do I return an order after I receive it?

Returns, Exchanges, and Refunds

How do I know when a product is in stock?

What is a special order item?

Can I order something that isn’t on the website?

What’s the difference between pre-order and email when available?

What if an item does not have a restock date?

Product Availability

What Bolts are Suggested for Mounting the Force USA MyRack to the Ground?

How Far do the Cables Extend on the Cable Crossover Attachment for the MyRack?

MyRack Hammer Grip Chin up Bar and Cable Crossover Alignment

MyRack Box Tube Safety

Force USA MyRack

Do the Force USA MyRack attachments work on the Force USA Folding MyRack?

What Bolts are Suggested for Mounting the Force USA Folding MyRack to the Ground?

Force USA MyRack Folding Power Rack

Power Racks

Is there an Assembly Video for the Force USA C10?

C10 All-In One Trainer

Force USA G1 ceiling height requirements

G1 All-In-One Trainer

How Much Does the G3 Smith Machine Barbell Weigh?

How Far do the Cables on the Force USA G3 Extend from the Rack?

How many plates can I put on the Force USA G3 functional trainer?

G3 All-In-One Trainer

Force USA G10 Ceiling Height Requirements.

G10 Pro All-In-One Trainer

How Far do the Cables Extend from the Force USA G12?

Can You Adjust the Weight Stack to Increase in Smaller Increments on the Force USA G12?

ForceUSA G12 Ceiling Height Requirements

G12 All-In-One Trainer

Force USA G15 Ceiling Height Requirements

Is there an Assembly Video for the Force USA G15?

G15 All-In-One Trainer

How Far do the Cables Extend from the Force USA G20?

Is there an Assembly Video for the Force USA G20?

Can You Adjust the Weight Stack to Increase in Smaller Increments on the Force USA G20?

How Much Does the Force USA G20 Smith Machine Barbell Weigh?

G20 Pro All-In-One Trainer

All-In-One Trainers

How tight should I tighten the bolts on the Force USA Leg Press Hack Squat?

How Much Weight can be Loaded onto the Sleeves on the Force USA Leg Press Hack Squat?

Force USA Leg Press Hack Squat

How Much Weight Can be Loaded on the Force USA Compact Leg Press?

Force USA Compact Leg Press

Leg Machines

How Tall is the Force USA MyBench?

How big is the cushion gap on the ForceUSA MyBench?

Force USA MyBench

Weight Benches

Are your plates sold individually?

Which Force USA Barbell do you Recommend?

What is the Difference Between the Force USA Weight Plates and Bumper Plates?

Plates & Barbells

What are "Collars"?

Attachments

How do I care for the metal on my Force USA Power Rack or All-In-One Trainer?

Product Maintenance

Products

Pickup, Shipping & Delivery

How do I place an order?

Can I speak to a sales representative directly?

What does it mean if I see a longer lead time on a product page?

Do you price match?

How can I update the details on my order?

Why was my card declined?

Do you have a showroom?

Why can't I order a product to my address?

Can I hold an order until a certain date?

How do I enter a gift card or discount code?

How accurate are your lead times?

Can I try the item before buying?

Can I purchase directly from the warehouse?

Which methods can I use to pay?

What if the item I want is sold out?

Are your items genuine?

Placing Orders