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Placing Orders

How do I place an order?

To place an order please first visit our website. [email protected] Simply add the items you wish to purchase into your cart. After which you may proceed to checkout. At this point you will enter your customer information, select a pickup, shipping

Can I speak to a sales representative directly?

To speak to a sale representative call us at 1.800.844.1824, or send us an email to [email protected]

What does it mean if I see a longer lead time on a product page?

A longer lead time means the item isn't immediately available and will take more time to restock. The estimates on our shipping policy and checkout pages apply only to standard in-stock items. If your order includes other items without an extended le

Do you price match?

We always strive to offer competitive pricing, but we're happy to price match whenever possible. Please email us at [email protected]  with a link to the product you'd like us to match. We're always open to accommodating where we can!.

How can I update the details on my order?

If at any time there is an issue with the information on your order or you need to make any changes please let us know right away! It is crucial we have the correct information, especially if your order will be fulfilled through shipping/delivery so

Why was my card declined?

The most likely reason a card is declined is that the information was entered incorrectly, the credit limit was exceeded, or you are attempting to use a method of payment we don't accept. If the issue persists feel free to reach out to us at 1.800.84

Do you have a showroom?

Yes, we have a newly renovated showroom in Toronto at 54 Six Point Road, Etobicoke, ON, M8Z 2X2, where you can explore a selection of our top products. Some items are available for grab-and-go, and our knowledgeable sales team is on hand to help you

Why can't I order a product to my address?

We currently only ship or deliver to addresses within Canada. Our local delivery and white glove assembly options are available for customers ordering to the Greater Toronto Area and surrounding areas. Should you require white glove installation for

Can I hold an order until a certain date?

If you wish to have an order held until a certain date please let us know in advance so we may confirm if it’s possible on our end. Please send us an email at [email protected]. Once we confirm, and the order is placed, we will ensure it is not shippe

How do I enter a gift card or discount code?

You will have the option to add a discount code or gift card at the checkout after you have added the items for your order to the cart.

How accurate are your lead times?

Some products are subject to extended lead times if highlighted on the product page. Our lead times are based on supplier estimates and standard transit times to our Ontario warehouse. While they can change before the product arrives, we make every e

Can I try the item before buying?

Yes, if the item is on display in our Toronto showroom then you can certainly try it out before you purchase. To find out whether the item you're looking for is on the showroom floor, please contact [email protected]  or 416-619-4900.

Can I purchase directly from the warehouse?

Our warehouse is currently available for pickups of orders placed through our website and showroom. Simply order online, and once you receive your pickup notification email, you can swing by to collect your purchase. Please contact  [email protected]

Which methods can I use to pay?

We accept the following forms of payment: Visa (Visa-debit included), Mastercard, American Express, PayPal, WeChat Pay, AliPay, UnionPay, Apple Pay, Google Pay, and Shop Pay. Please note we do not accept in person payment at any location with the exc

What if the item I want is sold out?

We strive to keep our products in stock, but popular items can sell out quickly. If the item is expected to restock soon, you might still be able to purchase it with an extended lead time if we have a confirmed timeline with the supplier. We also rec

Are your items genuine?

We guarantee that all the products we carry are 100% genuine and come with original manufacturer warranties from Force USA. If you ever encounter any quality issues, please contact us right away at [email protected]